Privacy Policy

National Debt Advice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. Protecting your privacy is important to us.

This privacy statement explains how we collect, store and use the information you provide. Please read this privacy statement carefully, as once you send us your information you will be deemed to have read and accepted this statement.

What personal information is collected via this website?
We will only collect personal information about you, given by you, when you complete a contact form requesting us to contact you or an application form. Please note that for quality and training purposes, telephone calls to advisors may be recorded and monitored.

What happens to the information provided/collected?
We may use the information you provide to contact you, for product administration and for customer research. The information you provide through this website may be used by National Debt Advice to provide you with information, including by email and mobile telephone, about their partners’ products and services that may be of interest to you. Where we use your personal information to tell you about other products and services we will give you the opportunity to inform us that you do not wish your details to be used in this way. We would also like to pass your details on to other carefully selected companies so that they can send you information, including by email and mobile telephone, about their products and services. We may also use or disclose information to the extent required by law, court order, as requested by other government law enforcement authority, or to enforce legal rights.

We do not routinely transfer personal information outside the European Economic Area (EEA – which currently comprises of the Member states of the European Union plus Norway, Iceland and Liechtenstein). However, if we do transfer it outside of the EEA, it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of services, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Safeguarding your personally identifiable information
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.

Review, correction and deletion of information from our files
If for any reason you are concerned that the personal information maintained by us is incorrect, or should you wish to check what information we hold or have your personal information removed from our records, please contact us by email at contact@national-debt-advice.co.uk and we will be happy to review, update or remove information as appropriate. We will keep your information unless you ask us to remove it.

Cookies
When using this website, some information may be collected automatically using ‘cookies’. These are small text files which facilitate the processing of your data and enable us to analyse how the website is being used. Cookies can be temporary or permanent. Temporary cookies form part of the security process while you are using the website; permanent cookies identify the link you used to find our website, check your browser so that we can make sure that our website and services work well with your computer and to help us monitor traffic on our website.

Why are cookies used?
They help visitors. Cookies allow sites to do things like provide personalised content and remember their log-in details and settings. You can turn them off – this won’t stop a website from working, but it might mean it won’t work as well as it could, or that you have to do the same thing more than once.

They help website owners. Cookies tell website owners things like: what search engine a visitor used to find the website, how often they’ve visited it, how long they’ve spent on it, and so on. We do not pass on, or sell cookies to any other companies. Further information on the use of and managing cookies can be found at http://www.allaboutcookies.org.

Changes to our privacy policy
Any changes we may make to this privacy policy in the future will be posted on this page.

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